Stupid people...*bashes head into desk*

For the love of God, I am so over dealing with people...Mondays are especially hard because I'm just not up for it, but sometimes, it's just too much. If I had to speak to one more moron today, I was going to scream...


Let's start with the biggest bullshit...So, we get surveys at work, just like most other places. The people get to rate the service and then the likelihood that they'd recommend us to a friend. I get a lot of Excellent ratings with a 10 as the likelihood of telling a friend. Over the last month or so, I've gotten a shitload of shitty surveys by bitter mo-fos. Okay, going on and on about how we can't lower your interest rate because you're habitually late isn't going to make it any better and now your shitty survey just cost me bonus money...Thanks. And I'm not kidding. The person literally wrote, "You had no right to raise my interest rate just because I've been late three or four times over the last year." Really? REALLY? *blank face* Oh, okay. Idiot! Another person gave me an Excellent 5 and the reason for the 5, "I don't recommend such things. What a stupid question." Thanks, jackass...You too have cost me money. Or another rating of, Good 4. The comment was, "The service was great. The woman on the phone was fast and efficient Much nicer than others I've spoken to." Seriously? I rocked that call and you give me a "good" which isn't "good" and a 4 which is a detractor, so it takes away from my high surveys. WTF!? Why say nice things and give a shitty rating!? These people are costing me money! I'd been rocking it at the top of my team and I was getting a $600 bonus for the last couple of months. Now, my bonus is SHIT! SHIT, I tell you!! I know, it's a bonus, but I like the extra money!


So, onto the stupid people of the day...I had some difficult calls, but there are two who stand out...The first was an angry woman who was at a location to pick up a temporary replacement card because hers had been stolen. Apparently, someone ordered her a replacement that would be delivered to this location. However, someone dropped ball and no one knew what was going on. I explained it was a temp card and she started freaking out-- "What do you mean temporary? I didn't ask for a temp! What happens when that expires?" I explained it was good for thirty days. This woman went postal about how this was a huge inconvenience and just kept yelling. I finally said, "M'am, I don't know why this was set up like this. I can only see what the notes are on the account. I wasn't on that phone call. I can fix this now and send you a permanent card for tomorrow." Still, she wanted to yell some more. In the end, we did it my way. And she thanked me. What pissed me off the most is that this was a personal card! This woman didn't even have a fucking business card! I don't know how she got through to me! Seriously, woman, stop wasting my time and let me do my job. We could've saved like 20 minutes of time. *rolls eyes*


The caller who took the cake was this old jackass who had been transferred from department to department for no apparent reason. He was demanding to speak to the head of a department that doesn't have a phone number. He had been revoked from pay by phone, which happens if there's a problem with a bank account, like a returned payment, wrong routing number, invalid account, etc...When he was brought into me from another department, the girl tells me, "He's calling about a disputed item on his account. He wants to speak to that department." Well, we take care of setting up disputes and can note them, so I say, "I can help. Bring him on the line." He yells at me because I had to ask for ID from him because the ID didn't follow his account from department to department, so he immediately yells at me. *rolls eyes* Yeah, that makes me nicer. Then I said, "So my colleague tells me you are calling about a disputed item. What's going on?" He flips out-- "Dispute? A dispute?" Then he goes on to tell me how dumb we are and how we don't communicate. I tell him I'm sorry, but I don't know what's going on, so he needs to fill me in. This infuriates him even more. He got a letter from us telling him he had been revoked from pay by phone and he wanted to speak to the person who "signed" the letter. Oh, okay...And I want to speak to the CEO of Capital One about my credit card. It's not going to fucking happen. When I tell him we don't have a phone number for that department and definitely don't have a direct extension for the woman who'd signed the letter, he went nuts! "Are you guys a fraudulent company? You guys are committing fraud! You sent me a letter from someone who doesn't exist!" I said, "I'm sure she exists, but we can't get a hold of her." She probably works out of our NY office and works like 8-4 or something, so she probably wasn't even there when he called anyway. He screamed at me for a good fifteen minutes before I said, "Sir, I can't get that department on the line. There's no number for them." He said, "Give me their number and I'll call them." It took everything in me not to say, "Are you kidding me? What part of 'there's no number for them' didn't you get?" Idiot! I finally called a supervisor because I was at a loss. He just kept yelling. The supervisor was a complete moron. She was all, "Oh, did you see that now you can't use a savings account for payments. There's an issue with that. Did you explain that to him?" I said, "He didn't mention that it was a savings account. He just keeps yelling at me." She repeated herself about four more times before I said, "I saw the update. This was a letter sent out two weeks ago. It's not about this." She then pointed out that she wasn't the woman who signed the letter, so she couldn't help him. What? You're not that woman? Damn it! I was so hoping you were and that by mere chance, I got through! WTF!? Take the call! I cannot handle anymore stupid people. The guy started yelling at me again as soon as I brought the supervisor on the line. She didn't even stop him or tell him she was taking over. She sat back and let him yell at me until I said who she was and hung up. Fuck, if you're a supervisor, then act like it! And if you're a customer, you need to accept that sometimes, you can't speak to the "higher ups". Seriously. *rolls eyes* I'm going to call Sallie Mae and ask to speak to Sallie.


Seriously people...Think before you call and start screaming at someone. One day I'm going to snap and tell someone off. I can't handle this bullshit.

I blame the rogue city worker...

So, the closing of the house has been moved...Last week it was held up, so we couldn't close on Friday like we were supposed to. Then it was held up again this week...Please, allow me to explain.


Last week we were scheduled for the final appraisal so they could submit it to the underwriters so they could say yes or no to the whole damned thing. So, the appraiser guy goes to the house on Wednesday to make sure the air conditioner was installed and that the repairs were made. The repairs they were supposed to make were to fix a drain that didn't drain and a few other things, right? So, the guy goes to the house, sees the AC, so that's good. Then he begins checking the other items...Here's where the problem comes in. Apparently, the city inadvertently shut off the water by mistake. Ummm...What? In my mind, the scenario went down like this: A rogue city worker decided to shut off random people's water at their houses. So, there he is, in the neighborhood of the house I'm trying to buy, and he's rubbing his hands together, evilly, saying, "Bwahahahaha, whose water shall I turn off?" Then he spots the appraiser dude walking inside the house. He allows the guy to get inside and then is all, "That house! That one right there!!" He then approached the house to shut off the water. The appraiser, once inside, checked out the AC and then goes to the sink to check for a leak. As he approached the sink, the guy was outside, laughing wildly at his mischief he was about to commit. The appraiser was about to turn on the sink when he dropped his pen, so he stopped to pick it up before turning on the water. Just as he was went to turn it on after picking up the pen, the city worker pulled out a tool and turned off the water! The appraiser then twisted the knob for the sink and saw that not a drop came out. He then said, "Oh well...Break time." And proceeded to bust out a thermos of coffee and had a quick cup of coffee instead of checking out the repairs. Meanwhile, outside the city worker laughed wildly once more and then headed to his truck as his day's work was complete. The appraiser then submitted paperwork showing the water had been shut off and he couldn't do a damned thing.


So, Wednesday afternoon, I get a message from the bank telling me what happened. My realtor also called to explain it to me. I couldn't do anything about it, so whatever. We hoped there was still a chance it would close on Friday, but of course, it didn't. Then on Friday afternoon, I got a call from the loan processor woman who is like the go-between for my bank guy and the underwriter and she tells me, "So, there's been some trouble. The appraiser couldn't do the appraisal because the water had been turned off by accident." Umm...Hi, you're a day late and a dollar short. WTF? This woman is always five steps behind. She promised everything was on rush and hopefully, we'd close this Friday. Awesome. Let's just get this shit done!


Fast forward to Monday...I get an email from the bank guy who says, "We are in Final underwriting as we speak! Nothing official yet, but from what I can peek at, it looks good." Obviously, I allowed myself to get a little hopeful because maybe we're moving forward...HA! Today I get an email from the bank to tell me that some information the underwriter needed concerning my credit report didn't get passed along to her, but he got it to her. (Thanks Processor lady who is always running behind for not passing the info along!) Then it appeared the repairs that were supposed to be done, weren't. WTF!? How hard is it to fix a drain and some other BS? The listing agent told my realtor that they had been done, but the appraiser guy had pictures to prove that shit hadn't gotten done. O to the M to the G. Are you kidding me? Everything is once again on hold. The listing agent called the repair guys to send them back out to fix everything and then once they're done, the appraiser guy is supposed to go back...yet again. Then it'll go to the underwriter again, then my loan processor lady will do the quality control check on it, then they'll draw up the papers, then it'll go the title company and then I can sign the papers once they make an appointment with me. Seriously? And they were hoping we'd be done by this Friday. Not going to happen, I say. My realtor ended up sending me a new paper to sign saying I'm okay with closing on the 22nd. I signed it and faxed it back right away because if it closes later than Friday without this, they could get us for breach of contract and it'll all be over with. *grits teeth* This isn't the way it's supposed to go...I just know it!! So, maybe by the 22nd I'll get to move into my house...They accepted my offer and we started all this bullshit on March 8th. I'm over it all.


Lots of you people have bought houses...How many went through this bullshit? I asked my realtor, "Is this normal? Is this what happens all the time?" She wrote back, "No, this isn't the norm." Good to know. I hope to hear something soon. Please keep all your fingers crossed for me. I need good thoughts, good luck, and all that jazz...Otherwise, I'm going to end up moving into some shitty apartment or house and paying far too much for rent.